What do you do when your customers behave badly?
When they don’t pay their invoices on time …
Overstep the scope of their agreement …
Expect pricing considerations that squeeze what little margins you have left…
Or even worse, when they become abusive and disrespectful to your staff?
My recent Google search for the words ‘customers behaving badly’ produced over 23 million results. Which was nothing compared to the whopping 532 million+ results I got when I searched ‘Dealing with Difficult Customers’.
Holy bad behaviour Batman!
But what if there was a way to stop that bad behaviour before it starts? To nip it in the bud, so to speak.
A way to set the scene for customers to be on their best behaviour now so that you don’t need to deal with the fall-out later?
Would that be of value to you and your business?
Simply put, customers behaving badly costs your business time and money.
Check out this short video and discover how one of the smallest brands in the world attracted over 1.7 billion dollars in earned media with a 0$ media spend AND stopped their customers from misbehaving for generations to come.
I’ll also share three, super simple strategies that you can start using today to influence your customers to be on their best behaviour.
You can watch Palau’s full inflight video HERE.
Leave a comment below and let me know…
What kind of bad customer behaviours have the greatest impact on your business?
Which of these super simply strategies you are prepared to put into action right away!
Feel free to share as much as you would like because the more you share, the more we learn, and the more we learn, the more we all grow.
And speaking of sharing, if you have any friends, clients or colleagues who you know are dealing with bad customer behaviour in their business, please this post and help them Imagine the Possibilities! 🤗
Imagine the Possibilities…